We like to think that Aren Heating & Plumbing exceeds your expectations by delivering a comprehensive and high-quality service that stands above other heating and plumbing companies.
We are very proud to say that, through our continued exceptional service and attention to detail, we have built up a large bank of reviews. With over 100 reviews on Google, our average rating is 4.8 out of 5. Most plumbing and heating companies that have this number of reviews have a rating of around 3.5 – 4.5.
Our presence on Trust A Trader, the platform for traders who have been vetted and proven themselves to be experienced and trustworthy is just as impressive. Our average rating on there is 4.95 out of 5, with a near-perfect score for initial impression, cleanliness, value, punctuality, quality, and overall opinion.
Please feel free to look at our public reviews, you don’t need to take our word for it.
We feel that there are three main reasons that make Aren stand out from other heating and plumbing companies.
- Our impressive first-time fix rate of nearly 80%. Getting to the bottom of the problem in just one visit, we will try to get the issue fixed and only return for a second time if it is absolutely necessary. With other companies, repeat visits are a common occurrence.
- Our attentiveness from start to finish. From the moment you call us and the job is booked with our admin team, we are polite, professional, and fully equipped to complete the job at hand. We strive to always be on-time and will notify you if we are running behind. We complete the job to the highest standards, ensuring we clean up after ourselves whilst at the same time minimising any disruption. All our engineers are fully qualified and experienced to tackle any issue.
- Customer-first thinking. Using high quality and approved official parts and plumbing techniques from the outset, we ensure that the installation or repair is made to last. It is quite common practice unfortunately for some companies to use cheap and unknown, inadequate materials which are prone to fail after a short period of time. In fact, on a recent trip to a wholesaler, one of our engineers overheard the following comment from a plumber to the shop assistant. “I’ll get that, as long as it lasts the year when it bursts next year I can go back and charge them”.
It is bad enough when you have a problem with your plumbing or heating, without also needing to then worry about finding a company who can assist and not let you down. It is widely known that there are a lot of cowboy companies out there who are not fully qualified or are using bad and inadequate materials and practices. We take that stress away by providing a service that meets and exceeds your expectations.
Looking for a heating and plumbing company you can rely on? Keep a note of Aren Heating and Plumbing. We promise not to let you down.