PRIVACY POLICY

INTRODUCTION

Here at AREN Heating and Plumbing we take your privacy seriously and will only use your personal information to administer your account and to provide the plumbing, gas, or heating maintenance services you have requested from us.

From time to time we might like to contact you with important information. This correspondence is by email/newsletter and also may include updates, offers and information on the services we provide. If at any time you wish to be removed from our database or mailing list, you can simply click on the link at the top or bottom of the newsletter. You can also email .

This Privacy Policy aims to outline how we store and keep your personal data safe and includes the information collected when:

WHO ARE WE?

AREN Heating and Plumbing is a trading name of AREN Property Services Limited registered in England and Wales. Company No.: 12388093 VAT Reg No.: 340 5103 52.

Our registered address is: 24 Saxon Road, London, SE25 5EQ.

You can contact AREN Heating and Plumbing regarding this Privacy Policy at .

WHEN DO WE COLLECT PERSONAL DATA?

We collect information from you when:

  • You make a booking.
  • When you access our website.
  • When you leave feedback or a review.
  • When you sign up to marketing emails (newsletter).

WHAT INFORMATION DO WE COLLECT?

When you make a booking with us, you will be asked to submit personal information. The reason we collect this information is so we can provide the best level of service to you.

WHEN YOU MAKE A BOOKING

  • Your name.
  • Your address.
  • Your telephone number.
  • Your email address (used for quotes, confirmation, reports, invoices, and feedback).
  • Your billing information taken for deposits, and/or holding credit card information for pre-payment authorisation and cancellations.

WHEN YOU ACCESS OUR WEBSITE

The information we collect and process when you visit our website can include:

  • Device type (mobile, desktop, laptop, tablet).
  • Cookies.
  • Operating system.
  • IP address.
  • Browser information (e.g. type, language, and history).
  • Access times.
  • Settings.
  • Referring website addresses.
  • Other data about your device to provice the services outline in this Privacy Policy.
  • Location information (generic information such as City, or Neighbourhood).

WHEN YOU LEAVE FEEDBACK OR A REVIEW

We accept reviews and feedback in order to develop and improve the service we provide to you. The sites we use for customer reviews are TrustATrader.com, and TrustPilot.com.

Although we do not hold the information you provide to these websites, we embed the reviews throughout our website in order to showcase and provide support to the services we offer.

If at any time you no longer want to show your review or feedback you can simply delete it from any of the websites you submitted to.

WHEN YOU SIGN UP FOR MARKETING EMAILS

We use marketing emails in order to provide you with important information, news and offers about the services we offer. Data collected for marketing emails can include:

  • Your name.
  • Your email address.
  • Your phone number.

COOKIES

By using the website you consent to the usage of data captured by the use of cookies. Cookies allow us to do multiple things to enhance and improve your browsing experience on our website. If you wish to turn off cookies, please adjust your browser settings. Our website will continue to function without cookies.

We use cookies to track visitors to our website; these details are in no way personal or identifiable details and will never be shared. Our cookies are for the sole purpose of improving the performance of our website for you, the user; this includes allowing us to geo-target our users, to make websites more personal and relevant to you.

HOW DO WE USE PERSONAL INFORMATION?

Use of your personal data will always have a lawful basis, either because it is necessary to complete a booking, because you have consented us to use your personal data,

  • Personalisation of content, business information or user experience.
  • Account set up and administration.
  • Marketing and events communication (if you have opted in to receive them).
  • Service communication (including quotes, booking confirmation, reports, invoices).
  • Carrying out polls and surveys.
  • Internal record keeping, research and development purposes.
  • Providing goods and services.
  • Legal obligations (e.g. prevention of fraud).
  • Meeting internal audit requirements.

We may use the information to customise the website according to your interests.

WHAT LEGAL BASIS DO WE HAVE FOR PROCESSING YOUR PERSONAL DATA?

We will only store and process your data if you have provided consent for us to do so.

Enquiries made on our website where you are asked to submit your personal data, such as email address or phone number, will only be used in order to carry out the service you have requested.

If you provide us your postal address, we will only use this to carry out the service of which this is related to.

If you provide us your telephone number, we will only use this to carry out the service of which this is related to.

If you do not want to receive correspondence from us in the future, please let us know by sending us an email to  or call 02082877194.

WHEN DO WE SHARE YOUR PERSONAL DATA?

We do not sell, trade, or rent users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

We may use third party service providers to help us operate our business and the site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

AD SERVERS

We do not partner with or have special relationships with any ad server companies.

THIRD-PARTY TOOLS

We use third-party tools to process data for our marketing requirements to develop and improve the services we offer you. We also use third-party tools in order to process bookings and service requirements fundamental to running our business.

BELOW ARE THE THIRD-PARTY TOOLS WE USE

  • Joblogic.
  • Google Analytics.
  • Google Analytics Advertiser.
  • Google Adwords.
  • Diib.
  • Moz.
  • SpuFu.
  • Visitor Tracking.

We will take all precautionary and regulatory measures, within our ability to do so, to keep your information secure, but, in the absence of negligence on our part we cannot be held liable for any loss of third party precures authorised access to any data we hold.

You may choose to restrict the collection or use of your personal data at any point. Please refer to the section on “Your rights in relation to personal data”.

WHERE DO WE STORE AND PROCESS PERSONAL DATA?

All data collected from this website is owned solely by AREN Heating and Plumbing.

We only store your personal data for as long as we have permission to store and use it. We only use your personal data for reasons outlined in this Privacy Policy.

We do not transfer data outside the European Economic Area.

Consumers can have any inaccurate contact information corrected by sending us an email at .

HOW DO WE SECURE PERSONAL DATA?

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data any stored on our site.

YOUR RIGHTS IN RELATION TO PERSONAL DATA

We will not contact you for marketing purposes via email, phone or text message unless you have provided consent for us to do so. We will not pass your personal information to any third parties. You can change your marketing preferences at any time by contacting .

You have the right to request from us a copy of personal information that we hold about you and correct any inaccuracies. You can request this information from us by sending an email to .

You have the right to withdraw your consent to us for storing and using your personal information at any time, and to request to delete it. We will not keep your personal data for any period longer than is necessary for us to do so with regards to the reasons set out in this Privacy Policy.

We use customer reviews and feedback in order to develop and improve our customer service and the services we provide. If you do not wish to have your feedback posted on our website, please email us at  and indicate your desire to be removed.

There may be circumstances where data subject rights may be limited e.g. if fulfilling the data subject request may expose personal data about another person, or if we are asked to delete data which we are required to keep by law.

PROFILING

We will only collect personal information from users if they voluntarily submit such information to us and consent us to use it. Users can always refuse to supply personal information or use the website anonymously.

We may analyse the data you provide to us in order to create a profile of your interests and preferences so that we may contact you with information relevant to you.

Unless we have your permission, or unless required to do so by law, we will never sell, distribute or lease any personal information to a third party.

HOW TO CONTACT US

AREN Heating and Plumbing will occasionally update this Privacy Policy in accordance with the law or to reflect company and customer feedback. We encourage you to periodically review this statement in order to be fully and accurately informed on how we are storing and protecting your information. This policy was update in December 2019.

We welcome your comments and feedback regarding this Privacy Policy. If you feel that we have not adhered to our statements set out in this Privacy Policy, please contact us so that we may aim to identify and correct the problem as quickly as possible.

If you have any questions regarding this Privacy Policy please contact us at , or call us on 02082877194.

 

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